Privacy Policy

At FS Domestic Maintenance, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage our domestic maintenance services. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect and process the following types of personal information:

• Contact Information: This includes your name, email address, phone number, and mailing address.
• Service Information: Details about the services you request, including descriptions of issues and any related information necessary for our team to provide the services you requested.
• Payment Information: Financial data necessary to process payments (note that we do not store your payment information; transactions are processed through secure third-party payment processors).
• Communication Records: Records of correspondence between you and FS Domestic Maintenance, including emails, phone calls, and messages.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To provide and manage our maintenance services.
• To communicate with you regarding service updates, questions, and scheduling.
• To process payments and manage your account.
• To improve our services and enhance customer satisfaction.
• To comply with legal obligations and respond to regulatory requests.

3. Disclosure of Your Information

We do not sell, rent, or lease your personal information to third parties. We may share your information in the following circumstances:

• With your consent: We will obtain your explicit consent before sharing your information with third parties for any purpose not outlined in this policy.
• Service providers: We may share your information with trusted third-party service providers who assist us in operating our business and delivering our services (such as payment processors and maintenance suppliers), provided that they agree to keep your information confidential.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., court orders).

4. Data Security

We take the security of your personal information seriously and use a variety of security measures to protect it from unauthorized access, loss, or alteration. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

You have the following rights concerning your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: If you believe the information we hold is inaccurate or incomplete, you can request that we correct it.
• Deletion: You have the right to request that we delete your personal information, subject to any legal obligations to retain certain data.
• Withdrawal of Consent: If you have provided consent for certain processing activities, you have the right to withdraw that consent at any time.

To exercise any of these rights or for any questions or concerns regarding your personal information, please contact us at info@fsdmaintenance.com or call 07860244371.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and you are encouraged to review this policy periodically for any updates. Continued use of our services following any changes constitutes your acceptance of the updated policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us:

FS Domestic Maintenance
Email: info@fsdmaintenance.com
Phone: 07860244371
Location: 71-75 Shelton Street, WC2H 9JQ

Thank you for choosing FS Domestic Maintenance. Your trust is important to us, and we are committed to safeguarding your personal information.